Recreation Management Software SurveyRecreation Management Software SurveyWe are conducting a survey to better understand the experiences of parks and recreation professionals using their current recreation management software. Your feedback is invaluable in helping us understand the strengths and weaknesses of existing solutions. Your insights will contribute to improvements and advancements in recreation management software. Please take a few moments to share your honest thoughts.There are three sections:Software Capabilities - quick rating of capabilitiesPersonal Experiences - open-ended responsesDemographic Information - short responseThank you for your participation.Software CapabilitiesPlease indicate your level of agreement with each statement.Ease of Use & Navigation - Staff Ease of Use & Navigation - StaffAnswer these questions from the perspective of staff using the software.Strongly DisagreeDisagreeNeutralAgreeStrongly Agree The software is intuitive and easy to navigate.Finding the information I need within the software is straightforward.The search functionality within the software is effective.Learning to use the software was relatively easy.Ease of Use & Navigation - Customer Ease of Use & Navigation - CustomerAnswer these questions from the perspective of a customer using the software.Strongly DisagreeDisagreeNeutralAgreeStrongly Agree The software is intuitive and easy to navigate.Finding the information I need is straightforward.The search functionality for finding activities is useful.Registration and login is easy to find and complete.Account profile information is easy to maintain.Features & Functionality Features & FunctionalityStrongly DisagreeDisagreeNeutralAgreeStrongly Agree The software effectively manages our facility reservations.The software effectively manages program registrations.The software effectively manages membership/pass sales and tracking.The reporting features provide the data I need to make informed decisions.The software's communication tools (e.g., email blasts) are effective.The software integrates well with other systems we use (if applicable).The software's features meet the specific needs of our recreation department.The software's features meet the specific needs of our business department.The software helps us streamline our daily operations.Performance & Reliability Performance & ReliabilityStrongly DisagreeDisagreeNeutralAgreeStrongly Agree The software is generally reliable and doesn't experience frequent crashes or errors.The software loads quickly and performs efficiently.Data within the software is accurate and up-to-date.Customer Support & Training Customer Support & TrainingStrongly DisagreeDisagreeNeutralAgreeStrongly Agree The initial training provided for the software was adequate.When I have contacted customer support, they have been responsive and helpful.The available support documentation (e.g., FAQs, tutorials) is useful.Overall Satisfaction Overall SatisfactionStrongly DisagreeDisagreeNeutralAgreeStrongly Agree Overall, I am satisfied with the recreation management software.I would recommend this software to other park and recreation departments.The software has positively impacted our department's efficiency.Personal ExperiencesPlease share your thoughts on the questions below. Share as much detail as possible. You can also add screenshots at the end of this section.What recreation management software do you use? What recreation management software do you use? What do you like most about the recreation management software? What do you like most about the recreation management software? What do you like least about the recreation management software? What do you like least about the recreation management software? What specific features or functionalities would you like to see added or improved in the software? What specific features or functionalities would you like to see added or improved in the software? Do you have any other comments or suggestions regarding the recreation management software? Do you have any other comments or suggestions regarding the recreation management software? How much do you currently spend each year on your recreation management software? How much do you currently spend each year on your recreation management software? Enter the amount, if known. If unknown, but you can estimate, enter the estimated amount followed by "estimated." Otherwise, enter "unknown."How long have you been using this recreation management software? How long have you been using this recreation management software? Less than 6 months 6 months - 1 year 1-3 years 3-5 yearsMore than 5 years Screenshot 1 Screenshot 1If you have a screenshot that represents your feedback above, you may share it here. Please don't share any confidential information. If you would like to share more than 2 screenshots, you may attach a single zip file with all the screenshots (max size: 10 MB).Add fileThis type of file isn't allowedThe file size must be up to 10 MBScreenshot 2 Screenshot 2You may share a helpful screenshot.Add fileThis type of file isn't allowedThe file size must be up to 5 MBDemographic InformationWhat is your primary role within the parks and recreation department? What is your primary role within the parks and recreation department? How many people are on your team? How many people are on your team? Are you interested in participating in the design of a new recreation management platform? Are you interested in participating in the design of a new recreation management platform?We are looking for people interested in shaping the future of recreation management software. If you are interested we will occasionally reach out for your input and feedback on feature development.YesNoYour name Your nameIf you would like to participate in future activities, please provide your name.Your email address Your email addressIf you would like to participate in future activities, please provide your email address.
