PGW EVERYTHING AUTOGLASS
PGW EVERYTHING AUTOGLASS has significantly enhanced the platform with streamlined features and improved usability. This upgrade aims to better serve customer needs and support future growth.
Background
Client Overview
PGW EVERYTHING AUTOGLASS is a technology platform that helps auto glass shops around the world manage their customers, work orders, inventory, and billing. The software streamlines the process of finding the exact glass product for a customer’s vehicle at the lowest cost. It also improves the efficiency of small glass shops by providing tools to easily integrate with existing systems and eliminating manual processes.Industry Trends and Market Conditions
The auto glass industry is transforming through digital integration, enhanced customer experience, and mobile accessibility, with businesses adopting CRM systems to streamline operations and provide seamless service. The rise of e-commerce and technological advancements, such as smart glass technology, necessitate continuous innovation and robust online platforms. In a competitive market with fluctuating economic conditions, companies must stay updated with the latest tools to maintain an edge and attract customers.
Challenge
PGW EVERYTHING AUTOGLASS and Anala
AutoGlassCRM, recently acquired by PGW Auto Glass, and rebranded to PGW EVERYTHING AUTOGLASS faced a significant challenge: rapidly building out features in their flagship web portal ahead of a major product launch. With only one full-time and two part-time developers, the existing team was insufficient to complete the extensive development work required within the short timeline. The urgency of the situation was underscored by the need to deliver a compelling service to existing customers and onboard as many new ones as possible after the launch. PGW had identified a list of core features that needed to be added to the AutoGlassCRM software swiftly to meet these goals. To address this, we had a tight four-month window to add several new features, which necessitated onboarding six new developers, a new product owner, and a new QA engineer. The challenge was compounded by the fact that the code base was fully custom with minimal use of existing frameworks, requiring the new team to quickly familiarize themselves with it. This significant increase in workload and the need for rapid ramp-up made it crucial to effectively manage the development process within the given constraints.Solution
Custom Website Development
Anala provided the initial development team to implement all features required for the product's launch, including a software architect, developers, QA engineer, and business analyst. Afterwards, the team continued to provide development support and assisted PGW EVERYTHING AUTOGLASS with hiring an internal team of developers. The teams continue working together to launch frequent feature updates.
Mobile App Development
Anala designed and developed hybrid and native mobile applications for PGW EVERYTHING AUTOGLASS, delivering an intuitive, user-friendly interface with the same features available in the web app. The mobile app provide sales and installation teams on-the-go access to job details, customer information, and payment processing.
WordPress Development
In addition to routine website updates, Anala created custom plugins to assist Crinetics in simplying the management of their site. Anala also created custom microsites for several recruitment campaigns.
UX Design
Anala provided tailored UX design solutions for PGW EVERYTHING AUTOGLASS, enhancing the user experience and accessibility of their platform. Through close collaboration with stakeholders, the team improved key functionalities such as job searches and part lookups, ensuring the product offered practical and efficient solutions for its users.
E-commerce Development
A plugin for other websites (not WordPress) was also developed that enables scheduling an appointment and integrates with the client's credit card processor.
